Q1. When will my order ship?
Processing times are specified on each product page, typically dispatching within 2–5 business days.
Q2. Will I receive a tracking number for my shipment?
After a successful order, you will receive a confirmation along with your Order ID. A tracking number will be provided within 2–5 business days after dispatch, allowing you to monitor your package every step of the way.
Q3. I entered the wrong size or address in my order. What should I do?
Contact us immediately at silkandsatinweaves@gmail.com. If the order hasn't been dispatched, changes can still be made. However, if it has already been shipped, modifications may not be possible.
Q4. What are the available sizes, and how do I find the right fit?
We provide a detailed size chart on each product page to help you find the perfect fit. If you're unsure, feel free to contact our support team at silkandsatinweaves@gmail.com for personalized assistance.
Q5. What is your return and exchange policy?
We accept returns and exchanges within 48 hrs of delivery, provided the items are unworn, unwashed, and in their original condition. Customized or final-sale items may not be eligible for returns.
Q6. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary based on your location. You can check estimated delivery times at checkout.
Q7. How should I care for my clothing to ensure longevity?
We recommend following the care instructions provided in the product's description. In general, hand washing or machine washing on a gentle cycle with cold water helps maintain fabric quality. Avoid using harsh detergents and tumble drying for delicate fabrics.